FAQ

FAQ

Everything you need to know about your stay with us

 

Welcome to Gasthof Rosner – your cozy home in the heart of Altenmarkt im Pongau.

So that you can relax and enjoy your stay right from the start, we have compiled the most important questions and answers about our rooms,
apartments and services for you here. From check-in times and parking facilities to wellness and restaurant – here
you will find all the information you need at a glance.

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General information

When can I check in and out?

Check-in is possible from 15:00, check-out until 10:00.

 

Is there a 24-hour check-in?

Yes, a key safe is available outside the opening hours of the restaurant or reception, enabling round-the-clock check-in.

 

Is there WLAN?

Yes, free WiFi is available throughout the house.

 

Are pets allowed?

Dogs are welcome on request.

 

Is there an e-charging station?

Yes, there are two e-charging stations at Gasthof Rosner where guests can conveniently charge their electric vehicles during their stay.

 

Are the buildings non-smoking areas?

Yes, both the Gasthof Hotel Rosner and the Apartments Rosner are non-smoking houses. Smoking is only permitted on the balconies.

 

Is there an elevator?

Yes, both buildings are equipped with an elevator.

 

How far away is the ski bus stop?

The ski bus stop is right in front of the house.

 

Are there storage rooms for skis and bicycles

Yes, there is a new ski room and a new bicycle room available.

 

Which payment methods are accepted?

At Gasthof Rosner you can pay in cash, by credit card (Visa, Mastercard, Maestro) and
EC card.

 

Does the hotel offer a shuttle service from the train station?

Yes, there is a free pick-up service from Altenmarkt im Pongau train station on request.

 

Is the hotel suitable for wheelchair users?

Yes, both buildings are barrier-free and fully accessible for wheelchair users.

 

Is there an ATM in or near the hotel?

An ATM is located directly in the center of Altenmarkt, just a few
minutes’ walk away.

 

Are special events such as weddings or celebrations offered?

Gasthof Rosner offers rooms for celebrations, seminars and weddings – individual events can be organized on request.

Rooms & Apartments

Do all rooms have a balcony?

Not all rooms have a balcony, but each apartment has its own balcony.

 

Is there air conditioning?

No, there is no air conditioning in our rooms.

 

Is there a laundry room?

Yes, there is a laundry room with a coin-operated washing machine and dryer in the apartment building.

 

Are baby cots/children’s equipment available?

Yes, baby cribs are available and can be provided for a one-off fee of € 40.00.

 

Is there a minibar or fridge in the room?

There is a small fridge in the apartments.

 

Are rooms or apartments equipped with bed linen for allergy sufferers?

Bed linen for allergy sufferers is available on request.

 

Is there a daily room cleaning service?

The hotel rooms are cleaned daily, including fresh towels; the apartments can be cleaned once a week.

Restaurant & Catering

Does the restaurant offer half board?

No, our restaurant only offers à la carte dishes.

 

Is it possible to eat vegetarian/vegan?

The restaurant offers vegetarian and, on request, vegan dishes every day.

 

Is there a special children’s menu?

Yes, a separate children’s menu is available and highchairs are provided.

 

What times is the restaurant open?

The restaurant is open daily (except Tuesday when it is closed) from 7:30 am to 10:00 pm.

 

Does the restaurant offer hot meals?

Yes, from 11:30 – 21:00

 

Is there a breakfast service for external guests?

Yes, external guests can enjoy the breakfast buffet by prior arrangement.

Wellness & Leisure

Is there a wellness area?

Yes, we offer a private spa area that can be used for an additional charge.

 

Is there a playground for children?

A new playground is already being planned and is expected to be available shortly.

 

Are guided hikes or bike tours offered?

Yes, in cooperation with local partners.

 

What leisure activities are there in winter?

Skiing, horse-drawn sleigh rides, snowshoeing, curling.

Price information

Are taxes included in the price?

Yes, all prices are per apartment and night including taxes.

 

Is the underground parking included in the price?

An underground parking space is available for our guests. Depending on the apartment booked, this is included in the price or can be booked for an additional charge.

 

What additional costs are incurred?

The overnight stay tax (€ 2.50) and the mobility fee (€ 0.50) will be charged separately.

 

Is the final cleaning included in the price?

No, the final cleaning will be charged additionally.

 

What is included in the initial equipment?

The free initial equipment includes items such as toilet paper and coffee capsules.

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